Cancellation policy & cancellation form

Consumers are entitled to a right of withdrawal according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity:

A. Cancellation policy

right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

To exercise your right of withdrawal, you must inform us (3D Material-Shop GmbH & Co. KG, Falltorstrasse 21, 35586 Wetzlar, Germany, Tel.: +49 (0) 69 - 678 382 24, email: info@3dmaterial-shop .de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). You can use the attached sample revocation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

We bear the costs of returning the goods within fourteen days.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Right of withdrawal for 3D printers

    1) With printing times of up to 6 hours, you will not incur any further costs as long as there are no defects in the item. We check the device for its condition and functionality. If damage is caused by improper operation, the consumer has to bear the costs for the repair.
      2) In the case of printing times between 6 and 48 hours, the essential wearing parts will be replaced at the expense of the consumer and the associated workload will be charged. In addition, the consumer will be charged for any reduction in value of the goods (scratches, signs of wear, etc.) through use.
      3) In the case of printing times of more than 48 hours, we reserve the right to refuse to withdraw. This exceeds the usual and commercial use of a test phase and drastically reduces the value of the goods.

        4) If it is no longer possible to read out the hours of printing due to a system reset, more than 48 hours of printing must be assumed. In this case, based on point 3, we allow ourselves to refuse the withdrawal.

        5) In the case of forwarding, we allow ourselves to charge you for the costs incurred with a one-time flat rate of €83.00 for the reverse transaction.

          General information

          1) Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
          2) Please do not send the goods back to us freight collect.
          3) Please note that the above numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

          B. Withdrawal Form

          If you want to revoke the contract, please fill out this form and send it back.


          3D Material Shop GmbH & Co. KG

          Falltorstrasse 21
          35586 Wetzlar

          I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)



          Ordered on (*) ____________ / received on (*) __________________

          Name of consumer(s)

          Address of consumer(s)

          Signature of consumer(s) (only if notification is on paper)


          (*) Delete where not applicable

          Represented by the IT law firm